Delivery time

1-2 days                  Stock item

5-10 days                Items not in stock

20-30 days              Articles, in very large quantities / OEM products

Shipping costs (Post)

up to CHF   70.-          CHF 10.-

up to CHF 600.-          CHF 15.-

from CHF 600.-           free of charge



Delivery costs

EPAL single-variety   –   free of charge

Bulky goods  (Delivery by external carrier)   –    at cost

Large quantities (through Hygolet, if combinable with service tour)   –   at cost

urgent orders (express)   –   at cost

Delivery time information

The exact delivery time for your order will be displayed in the shopping basket when ordering online and will be communicated to you personally by our staff when ordering by telephone. If you have provided us with your e-mail address when placing your order, we will also send you an order confirmation/order confirmation in which you will once again receive confirmation of the delivery time.

Delays

If some items are not available at short notice or the promised delivery time is delayed, we will inform you accordingly.

Partial deliveries

If the delay is too long, we will automatically split the shipment, i.e. you will receive the deliverable items and the delayed items will follow with a separate delivery. If we have your e-mail address, we will inform you with a delivery confirmation that your order has been sent out in several packages.

Logistics partner

The ordered items are packed by us as quickly as possible and handed over to DPD ready for dispatch. If there are larger volumes, the items will be palletised and handed over to an external transport company.

Please note that we have no influence on delays caused by our logistics partners.

Shipment tracking

All parcels have a tracking number. If you have any questions about the delivery time, you can contact us at any time.