At Hygolet (Switzerland) AG, we aim to make the returns process as simple as possible. Below you will find all the important information regarding our return policy:

General Return Policy

• All returns must be registered in advance by email with our customer service team: info@hygolet.com
• The return period is 30 days from the date you receive your delivery.
• For products with an expiry date, the 30 day return period also applies.
• You, the customer, are responsible for the return shipping costs. The original shipping costs will not be refunded.
• In the event of incorrect deliveries on our part, we will of course cover the return shipping costs and provide you with a free shipping label.

Return Conditions

• Products in their original packaging will be fully credited.
• For opened packaging, the return will be inspected for completeness and integrity. Missing or damaged components will be deducted from the credit amount.
• Unfortunately, we cannot accept damaged products for return.

Warranty Processing

All warranty claims will be assessed individually and must be registered in advance by email with our customer service team: info@hygolet.com